understand and empathise the user
The most important stage in my opinion is the empathize phase, the first stage in the Design Thinking method. Finding out what the problem is and what the user experience is essential. I can use my curiosity and willingness to understand the situation. Not only my mom is now answering my ‘but why is it like this?’ question. I keep digging until I found the reasons behind it. Being a listener helps me to understand what is really going on. By asking the right questions I’m finding out the essential so I can start brainstorming.